U.S. Shipping & Order Processing

We ship online orders to all 50 states, the District of Columbia, US territories and US military APO/FPO addresses.

Please NoteCustomers of The Walking Company and its family of brands may experience extended order processing times, extended shipping times, and return processing times due to the COVID-19 pandemic's impact to our operations and shipping partners. We are doing our absolute best to serve you as quickly as we can.

Shipping Rates:

Description Complimentary Shipping
(5-7 Business Days)
Standard Shipping
(5-7 Business Days)
Expedited Shipping
(2-3 Business Days)
Rush Shipping
(1 Business Day)
Canadian
Orders under $100 Free $5.00 $15 $25 n/a
Orders of $100 or more Free n/a $10 $20 n/a
AK/HI/PR     $25 n/a n/a
Canada n/a n/a n/a n/a $40

Orders via standard shipping typically arrive within 3 - 8 business days from shipping confirmation. Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment.

Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow anywhere and with little warning. As interruptions occur, we will work with FedEx to make sure your order arrives as soon as it can safely be delivered.

*Please note: Orders placed Monday through Friday for in-stock merchandise normally ship within 24 hours or by the next shipping day. For special order items please allow an extra 2-3 days for shipping as noted in your shopping cart for those items. Above rates apply to contiguous United States to a single mailing address. We ship Monday through Friday (excluding national holidays).

*Please note: Your order must be placed by 11:00 AM Eastern Standard Time Monday through Friday to receive your order 2nd Business day or Next Business Day order accurately.

*Any shipment sent FedEx Next Business Day on Friday will be delivered the next business day: Monday. Any shipment sent via FedEx 2Day Business Day on Thursday will be delivered the second business day: Monday

Shipping to Hawaii and Alaska

*Ordering from Hawaii, please note: : Your order must be placed by 9:00 AM HST, Monday through Friday to receive your package 2nd business day or Overnight (next business day Monday through Friday). Certain destinations in Hawaii cannot be guaranteed overnight delivery. Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays). FedEx cannot deliver to P.O. Boxes.

*Ordering from Alaska, please note:  Your order must be placed by 10:00 AM AKST, Monday through Friday to receive your package 2nd business day or Overnight (next business day Monday through Friday). Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays). FedEx cannot deliver to P.O. Boxes.

Canada 

*Please note: Orders shipped internationally will include a shipping charge and can incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order.

For rate information, please call 1-800-642-9265 or email customerservice@thewalkingcompany.com.


For additional information regarding our policies, click here.