Shipping Rates

Description	Standard Shipping (5-7 Business Days)	Expedited Shipping (2-3 Business Days)
Continental US Under $75	$10	n/a
Continental US Over $74.99	Free	n/a
AK/HI	n/a	$25
PR	$25	n/a

Expedited shipping is only available for orders shipping to Alaska or Hawaii.

Order Processing Timeline

Orders are shipped via FedEx. Logistics networks nationwide, including FedEx, may experience package delays. The Walking Company cannot guarantee delivery by a specific date and we continue to work with our partners to deliver in a timely fashion.

All quoted shipping estimates are in business days and do not include Saturdays, Sundays, or holidays or time to process the orders in our warehouse. Orders placed after 1:00 PM Pacific Standard Time will be processed the following business day. Orders are processed within 1-3 business days before shipping.

Order Transit & Delivery Timeline

In-stock items shipping within the Contiguous United States typically ship from our warehouse within 1-3 business days, with an additional 5-7 business days transit time. Total delivery time, from order to arrival, is up to 10 business days including processing.

Fulfilled By Partner

Fulfilled By Partner items shipping within the Contiguous United States typically ship 2-3 additional business days to process before shipping. These orders are not eligible for rush shipping, PO boxes, APO/FPO, Hawaii, or Alaska. Fulfilled By Partner orders are eligible for cancellation within the same 2-hour window as standard orders; cancellations requested after 2 hours will be attempted but cannot be guaranteed, and orders cannot be cancelled or modified once shipped.

Shipping to Hawaii and Alaska

Your order must be placed by 1PM Pacific Standard Time, Monday through Friday to receive your package on the third business day. Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes in Hawaii or Alaska.

Shipping to Multiple Addresses

We are not able to ship to more than one address at a time. You will have to submit each order separately and shipping fees cannot be combined.

International Shipping

We currently do not offer shipping to Canada or other international destinations.

Lost, Damaged, or Stolen Packages

The Walking Company offers optional delivery insurance via Checkout+, which includes:

• 100% coverage for lost, stolen, or damaged packages
• Easy claims
• Basic claims resolved within 24 hours of approval
• 24/7 support for claims, provided by the Checkout+ service provider

What is Checkout+?

Checkout+ is an optional add-on available at checkout for a $4 fee. When selected, it allows you to unlock free returns within our 30-day return period, offering added flexibility if you're unsure about sizing or fit.

Adding Checkout+ helps you avoid a higher return fee later. If you choose not to opt in, you can still return your order for an $11.00 fee. Exchanges are FREE.

Final sale items are not eligible for Checkout+.

Note: To decline coverage, simply remove the Checkout+ item from your cart before completing your purchase. The Walking Company and its affiliates are not responsible for lost, stolen, delayed, or misdirected shipments if you opt out of Checkout+ protection.

To file a claim, contact us click here.

For additional information regarding our policies, click here.

Contact Us

If you have any questions, please email, call us or send a letter.

Email: [email protected]

Phone: +1 (855) 665-7710

Help Center: help.thewalkingcompany.com

Customer Support Hours

Monday to Friday: 9:00 AM to 8:30 PM (EST)
Saturday: 10:00 AM to 6:30 PM (EST)
Sunday: Closed

We will respond to customer inquiries via email in 1-2 business days.

Address

The Walking Company
WalkingCo LLC
2200 Paseo Verde Parkway Suite 290
Henderson, NV 89052, United States

The Walking Company is a retailer and brand owned and operated by WalkingCo LLC.