FAQ

Returns

Do you offer FREE returns?

At checkout, you can add Checkout+ for a $4 fee to unlock free return shipping within our 30-day return period. If you don't opt in, online returns will incur an $11 shipping fee if you use our return label — you may also purchase your own label through any carrier of your choice. Logged-in Elite Rewards members automatically receive a free return shipping label through our Returns Portal.

Note: Final Clearance merchandise and foot creams are not returnable. Returns are accepted only for unworn merchandise within 30 days of order fulfillment date. If your purchase included a bundled promotion (e.g. "buy one, get one"), all items in that promotion must be returned together, or the return will be rejected.

I would like to return a gift that was sent to me. How can I do that?

Online returns will be subject to the return shipping label fee of $11 if you choose to use our shipping label.

How long does it take for me to get a refund?

Please allow sufficient time for your order to arrive at our facility. This time may vary depending on the shipping method. Once we receive the items your refund will be processed within 10 business days and may take additional time to appear on your credit/debit card. You will receive an email confirmation when your return is processed at our facility.

Do you refund shipping charges?

Shipping charges are not refunded for standard returns. If your item arrived defective, damaged, or was shipped to you incorrectly, we will refund the return shipping cost.

I am returning an item purchased with a Gift Card, how does that work?

All refunds can only be returned to the original form of payment. If you used a gift card, a new Gift Card will be issued for the amount used from the original purchase, once the return is processed. Gift cards cannot be returned for cash or to credit cards.

Payment Information

What forms of payments do you accept?

Visa, MasterCard, American Express, Discover, PayPal, Shopify Pay, Apple Pay, Google Pay, and Prepaid Gift Cards.

Can I pay with multiple credit cards?

We are unable to accept multiple credit or debit cards as payment for a single purchase, with one exception: if you use TrueMed at checkout to apply HSA/FSA funds toward eligible items, you may pair your HSA/FSA card with a second payment method to cover any remaining balance.

How do I use a physical Gift Card online?

To use a physical gift card or gift card starting with a "277" number online, please call Customer Service at +1 (855) 665-7710.

Can more than one gift card be used towards a purchase?

No. A customer cannot redeem multiple gift cards during checkout.

Can gift cards be reloaded?

Unfortunately, you cannot reload a gift card.

How can I obtain the balance of my Gift Card?

Contact our Customer Service Department at +1 (855) 665-7710.

General Questions

Do you do a price adjustment if an item goes on sale after my purchase?

Yes. If a regular priced or sale item goes on sale within 30 days. Excludes Final Clearance merchandise. Click here to see more details about our Best Price Guarantee.

Do you price match with other retailers before a purchase is made?

Yes, we will price match regular priced items with other authorized retailers at the time of the sale as long as the desired merchandise is in stock at both retailers.

What can cause my order to be delayed?

Orders are typically processed within 1-3 business days before shipping, and we do our absolute best to make that happen. However, there are many factors that can impact order processing times including order volume, weather, out of stock items, and address verification issues among several other factors that can cause orders to delay. Please also note that 'Fulfilled by Partner' items will take additional processing time; it generally takes 2-3 days to process through our partner facilities. Please contact Customer Service at +1 (855) 665-7710 if you feel that your order has been delayed or if you receive an email regarding a delay.

How do I unsubscribe from your mailing list?

You may unsubscribe from your My Account page, using the link found at the bottom of any email, or by using our online unsubscribe form here. You may also email customer service, chat with us, or call us at +1 (855) 665-7710 for assistance.

How do I change or cancel my order?

You have 2 hours after placing your order to cancel or make changes. Go to your order confirmation email and click "view or edit your order" to access self-service cancellation. If more than 2 hours has passed, or if the self-service process doesn't work, please contact Customer Service at +1 (855) 665-7710. Once an order has shipped, it can no longer be modified or cancelled, and will be subject to our return policy. Fulfilled by Partner orders are eligible for cancellation within the same 2-hour window; requests made after that will be attempted but cannot be guaranteed.

Do you offer a warranty?

No, if you think you may have a defective item please call or email customer service so that we can discuss any options that may be available to you.

Do you have a rewards system for loyal customers?

Absolutely! The Walking Company Rewards provides great incentives for our loyal VIP customers. Click here for more details!

Do you offer gift wrapping?

At this time we do not offer gift wrapping. Sorry! We hope to bring this back soon.

Shipping

What do you charge for standard shipping?

We offer a variety of shipping options to suit your needs depending on the type of items and destination. Please enter your shipping address in checkout to see the available prices for your location and items, or click here to see all of our shipping rates and methods.

Can I expedite the shipping on my order?

Expedited shipping is only available for orders shipping to Alaska or Hawaii, for a flat $25 rate. It is not available for orders shipping within the continental United States. Click here to see all of our shipping rates and methods.

Do you ship to Hawaii & Alaska?

Yes! Orders to Hawaii and Alaska ship via expedited service for a flat $25 rate. Orders must be placed by 1:00 PM Pacific Standard Time, Monday through Friday, to arrive on the third business day. Click here to see all of our shipping rates and methods.

Do you ship to PO boxes or Military APO/FPO addresses?

Yes. Orders to PO Boxes and military bases will ship either via USPS or FedEx SmartPost with final delivery via USPS. Items that are Fulfilled by Partner, and orders shipping to Hawaii or Alaska, cannot ship to a PO Box or APO/FPO address and will require a physical address. Delivery times vary depending on location.

Oops! I accidentally placed my order with the incorrect shipping address. What should I do?

Please contact our customer service department as soon as you are aware of the mistake for assistance with correcting the address. Please keep in mind that we process orders very quickly and we are not able to make any corrections once the item is shipped from our facility. If the items are still in transit we will work with you to reroute the package if possible.

How can I track my order?

Once the order ships, you will receive a shipping confirmation email with a tracking number that you will be able to track on FedEx.com. If you have not received a shipping confirmation email within 3-4 business days of placing your order, please call Customer Service at +1 (855) 665-7710 or email [email protected]. If you opt in to receive text alerts, you will be notified via SMS when your order arrives, subject to carrier availability.

Contact Us

If you have any questions, please email, call us or send a letter.

Email: [email protected]

Phone: +1 (855) 665-7710

Customer Support Hours

Monday to Friday: 9:00 AM to 8:30 PM (EST)
Saturday: 10:00 AM to 6:30 PM (EST)
Sunday: Closed

We will respond to customer inquiries via email in 1-2 business days.

Address

The Walking Company
WalkingCo LLC
2200 Paseo Verde Parkway Suite 290
Henderson, NV 89052, United States

The Walking Company is a retailer and brand owned and operated by WalkingCo LLC.