Please Note: Customers of WalkingCo and its family of brands may experience extended order processing times, extended shipping times, and return processing times due to the COVID-19 pandemic's impact to our operations and shipping partners. We are doing our absolute best to serve you as quickly as we can.
• Start your return by entering your order number (WK-XXXXXX) and email below.
• Select your items that you are returning.
• Select Post Office as the Carrier. There will be a $10.00 return shipping charge deducted from your refund.
• Print your return label.
• Please include your invoice or order confirmation inside of the package. We are not responsible for returns lost/damaged in transit. Insure the package for the full value of the merchandise if you choose to ship back at your expense. Keep your shipping receipt until your account is credited.
• You can return unworn merchandise purchased for regular-price or on sale for up to 30 days from the date received.
• All items must be returned in original shoe box/packaging and placed inside a shipping box. Any damage to the merchandise or the original shoe box (tape, shipping labels, or markings) will void any return and result in the items being returned to you. If you do not have the original shipping box or inner protective packaging, you can use any shipping box or inner packaging found at your local shipping carrier or package materials store.
• Please note that it may take 3-10 business days for a refund to process through to your account.
• All FINAL CLEARANCE merchandise items can only be returned for an e-gift certificate.
• For all "buy one, get one" promotions, customers returning purchased items will forfeit any discounts applied to the transaction.
• When returning a gift for refund, at this time, WalkingCo is only able to provide the refund directly to the purchaser of the gift.
• Items purchased with any WalkingCo certificate or offer code may result in an adjusted refund amount. Certificates and offers will not be reissued or re-credited for returns.
• If you received an item in error, please contact our Customer Service Department at 1-800-642-9265 for further instructions on how to return this item.
• If you believe there is a defect with the merchandise, please contact our Customer Service department about returning or replacing your shoes at 1-800-642-9265. Normal or abnormal wear and tear is not considered a manufacturers defect.
• Route Package Protection and shipping charges are not refunded for return items.
• Returns will be refunded back to the original from of payment.
Address the package to:
519 Lincoln County Parkway
Lincolnton, NC 28092
Questions? Contact us and we'll be more than happy to help.