Payment & Cancellation

Payment Policy

Accepted Payment Methods

We accept the following forms of payment for purchases on thewalkingcompany.com:

• Visa
• MasterCard
• American Express
• Discover
• PayPal
• Shopify Pay
• Apple Pay
• Google Pay
• Prepaid Gift Cards

One Payment Method Per Order

We are unable to accept multiple credit or debit cards as payment for a single purchase. Only one payment method may be applied per order, with one exception: if you use TrueMed at checkout to apply HSA/FSA funds toward eligible items, you may pair your HSA/FSA card with a second payment method (such as a credit or debit card) to cover any remaining balance.

Gift Cards

Only one gift card may be redeemed per purchase; multiple gift cards cannot be combined toward a single order. Gift cards cannot be reloaded once the balance is used. To use a physical gift card, or a digital gift card number beginning with "277," online, please contact Customer Service at +1 (855) 665-7710. To check your gift card balance, contact our Customer Service Department at +1 (855) 665-7710.

Declined Payments

A payment may be declined due to incorrect billing details, insufficient funds, or an issue with your bank or card provider. Please verify your payment information and try again, or contact your bank or card provider for assistance.

Order Cancellations

You have 2 hours after placing your order to cancel or make changes. Go to your order confirmation email and click "view or edit your order" to access self-service cancellation, where a countdown timer will show your remaining time.

If more than 2 hours has passed, or if the self-service process doesn't work for any reason, please contact Customer Service at +1 (855) 665-7710. Once an order has shipped, it can no longer be cancelled or modified, and will be subject to our return policy.

Fulfilled by Partner orders are eligible for cancellation within the same window. Cancellations requested after 2 hours will be attempted but cannot be guaranteed, and orders cannot be cancelled or modified once shipped.

Successfully cancelled orders receive a full refund to the original payment method within 10 business days.

Checkout+

At checkout, you may add Checkout+ for a $4 fee. Checkout+ unlocks free returns within our 30-day return period and includes 100% coverage for lost, stolen, or damaged packages, simplified claims filing, basic claim resolution within 24 hours of approval, and 24/7 support for claims, provided by the Checkout+ service provider. If you do not opt in, returns are subject to an $11.00 return shipping and handling fee, and The Walking Company is not responsible for lost, stolen, delayed, or misdirected shipments. Exchanges remain free either way. Final sale items are not eligible for Checkout+.

Contact Us

If you have any questions, please email, call us or send a letter.

Email: [email protected]

Phone: +1 (855) 665-7710

Customer Support Hours

Monday to Friday: 9:00 AM to 8:30 PM (EST)
Saturday: 10:00 AM to 6:30 PM (EST)
Sunday: Closed

We will respond to customer inquiries via email in 1-2 business days.

Address

The Walking Company
WalkingCo LLC
2200 Paseo Verde Parkway Suite 290
Henderson, NV 89052, United States

The Walking Company is a retailer and brand owned and operated by WalkingCo LLC.