Effective October 8, 2024, the rewards program (hereinafter, the “Rewards Program”) for WalkingCo LLC (“Company”) shall be governed by the following program rules (“Program Rules”).
The Program Rules govern the Company’s relationship with members of the Rewards Program (collectively, “Rewards Program Members,” and individually, a “Rewards Program Member,” “Member,” or “you”), including how Members manage their accounts, and earn and redeem Rewards Program points (“Points”).
By opening a Rewards Program membership account (“Account” or “Membership Account”), or by using your membership account to receive and redeem benefits of the Rewards Program, you agree that:
All Rewards Program benefits, offers, awards and services are subject to availability and may be changed by the Company at any time without notice. The Company may terminate the Rewards Program, in whole or in part, without advance notice unless required to do so by applicable law. At the Company’s sole discretion, the Company may choose to substitute a similar rewards program for the Rewards Program at any time immediately upon notice to active Rewards Members. If the Rewards Program is terminated, all unredeemed Points will be forfeited without any obligation or liability, and no Reward claims will be honored after the conclusion of the notice period.
These Program Rules supersede all previous terms and conditions applicable to the previous rewards program. Except as otherwise expressly prohibited or limited by applicable laws, Company may at any time amend, modify or supplement these Program Rules, the structure for earning and redeeming Awards (as defined below), with or without notice, even though such changes may affect the value of Points, or the ability to obtain certain Awards (collectively “Program Rule Changes”). “Awards” means any and all awards earned by Members in connection with the Rewards Program, including without limitation, Reward redemptions. Reward Members are responsible for remaining knowledgeable of the Program Rules and any Program Rule Changes. Your continued participation in the Rewards Program will constitute your acceptance of any such Program Rule Changes.
Eligible individuals may enroll via the Company website. No purchase is necessary to join the Program. Program registration and participation is void where prohibited. Members are required to create an account on the Website and sign-in using the e-mail address and password associated with the Membership Account. To receive points updates, redemption options and any other information regarding the Program, Members must opt-in for The Walking Company e-mail marketing communications, either through the Website pop-up, the Website footer or during a purchase.
Earning Rewards:
No purchase is necessary to join the Rewards Program, but purchases are required to earn points and maintain points and level of membership status, as discussed below. If you have an account with the Company, any purchase (excluding returns, taxes, and/or shipping) with the Company is automatically eligible to earn rewards, no further actions are required on your part.
Every $1 in purchases (excluding returns, taxes and/or shipping), will earn 3 reward points. Purchases may be made online or by phone. In the event a Member receives a full or partial refund for merchandise for which it earned Rewards Points, the 3 Rewards Points will be deducted from the Member’s Reward Point total for each $1 refunded. If bonus points are earned for every $1 in purchases due to applicable promotions, the bonus points will also be deducted for each $1 refunded.
To earn points, customers must be logged into their The Walking Company account online. If they are shopping by phone, they must identify themselves at check-out by using their email address and customer account. Members may confirm that points have been added to their account by visiting https://www.thewalkingcompany.com/account. Reward points (excluding returns, tax and shipping) become eligible or available for reward redemption 30 days after the purchase date.
Purchases applying a merchandise credit, gift card or Rewards Voucher will only earn points to the extent the purchase amount exceeds the value of the credit, gift card or certificate. For example, if you redeem a $20 Rewards voucher certificate on a $60 purchase, you will earn points only on the remaining $40 of the purchase amount.
There are additional ways to earn reward points, which are posted on the Rewards Program page. The Company may change at any time the additional ways to earn rewards, any such changes will be posted on the website.
Rewards points and voucher terms and conditions are subject to change (any change will be posted on our website at https://www.thewalkingcompany.com/pages/walkingco-rewards.
The Walking Company reserves the right, at its sole discretion, to void reward points sent due to error, fraud or misuse of the Rewards Program. The Walking Company may change at any time the number of points required for a specific Reward (any such changes will be posted on our website at https://www.thewalkingcompany.com/pages/walkingco-rewards ).
Rewards Vouchers:
Rewards members can redeem reward points for Rewards Vouchers by logging into their account online. Once customers have redeemed and converted their selected reward points into Reward Vouchers, the Voucher will be made available for use and be shown on the “Your Rewards” section of their Rewards Program page. The Company is not responsible for Rewards Vouchers that are late, lost, misdirected, not delivered or not received. Members are responsible for ensuring that all contact information, including email address on the file, is correct and up to date.
Members will not receive credit or cash back for partially redeemed Rewards Vouchers, any unused portion will be forfeited. For example, if you use a $20 Rewards Voucher towards a $15 purchase, you will not receive any credit or cash back, the $5 balance will be forfeited.
The Walking Company reserves the right, at its sole discretion, to void Rewards Vouchers sent due to error, fraud or misuse of the Rewards Program.
Member must have purchase activity with The Walking Company to maintain points and their level of membership status. If during any 12-month period after enrolling there is no such purchase activity by a member, (i) the member’s membership status will be reduced to the next lower level, and (ii) any then-accumulated points will be terminated. If the member is already at or has been moved to the lowest Reward level – Rewards Member – they will stay at that level unless they request termination.
Membership Tiers:
Customers will remain in a membership tier for 12 months, or until they have spent enough to be upgraded. On the date that the tier changes, the timer will restart, and customers will get 12 months in their new tier. If, in that 12-months period, customers do not spend enough to meet the minimum entry requirements for that tier, they could drop down to a tier that matches their spend.
Rewards Membership:
Upon account creation all registered users will be granted Rewards Level and will receive 3 points for every $1 in purchases (excluding returns, taxes and/or shipping) via phone or online at www.thewalkingcompany.com.
Rewards PLUS Membership:
Rewards Plus status is achieved by enrolled Rewards members who have purchased $150 or more (excluding returns, taxes, and shipping) within a rolling 12-month period via phone or online at www.thewalkingcompany.com. Members who achieve Rewards PLUS status will receive 3 points for every $1 in purchases (excluding returns, taxes and/or shipping) at via phone or online. Reward PLUS members may be eligible to receive additional offers that are listed on the Reward Program page (https://www.thewalkingcompany.com/pages/walkingco-rewards). The Company reserves the right, at its sole discretion, to change the additional benefits at any time. Updates will be posted on the Rewards Program page.
Elite Rewards Membership:
Elite Rewards status is achieved by enrolled Rewards members who spend $350 or more (excluding returns, taxes and shipping) at www.thewalkingcompany.com within a rolling 12-month period via phone or online. Members who achieve Elite Rewards status will receive 3 points for every $1 in purchases (excluding returns, taxes and/or shipping). Elite Rewards members may be eligible to receive special offers listed on the Reward Program page (https://www.thewalkingcompany.com/pages/walkingco-rewards). The Walking Company reserves the right, at its sole discretion, to change the additional benefits at any time. Updates will be posted on the Rewards Program page.
General Terms:
Customers must be of the age of majority in their state of residence and have a valid U.S. mailing address and/or email address to participate.
Memberships and points cannot be transferred or combined with those of another member.
No entities, groups, associations, businesses or resellers may participate in the Rewards Program. None of the Company’s (and its parents’, subsidiaries’ and/or affiliates’) officers, directors or employees may participate in the Program. Those not eligible to participate in the Program are prohibited from accessing, using and registering for it.
Individual customers are limited to a single membership.
We reserve the right to cancel and/or modify the Rewards program and/or these Rewards Terms and Conditions and/or withdraw membership (including terminating any points accumulated and/or Rewards certificates issued) at any time. The Walking Company will have no liability to any member and is automatically released from all claims by members in respect of such actions.
Company reserves the right to disqualify any Member from participating in the Program if, in its sole judgment, that Member appears to be violating these Program Rules, making purchases for a business or for resale, manipulating the Program, making excessive returns, or otherwise acting in a manner inconsistent with the Program’s intent. If a Member is disqualified, such Member will forfeit their points and all outstanding Rewards. Eligible individuals who are registered users of The Walking Company Website (including, without limitation, those who opted-in to receive e-mail marketing communications from The Walking Company).
Members may opt out of the Program.
To opt out, please send us an email at Contact us (walkingco.com) requesting to opt-out of our Program. Once the opt-out request is confirmed by our customer service team, all points, Rewards and benefits will be forfeited.
For information about the Program or your membership, contact our customer service team via email at Contact us (walkingco.com) or call +1-855-665-7710 (Monday through Friday between the hours of 9 am Pacific Time and 6 pm Pacific Time).
The Company reserves the right to interpret and apply the policies and procedures communicated in these Program Rules. All determinations by the Company shall be final and conclusive in each case.
The Company and its parent and affiliates, and their respective officers, directors, employees, and agents (the “Released Parties”) make no representation and provide no warranties, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose, with respect to the Rewards Program, membership in the Rewards Program, or Reward Vouchers.
By participating in the Rewards Program, each member releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, legal and attorney’s fees) relating to that member’s participation in the Rewards Program, use of Reward Vouchers, or agreement to these Rewards Terms and Conditions.
The Walking Company may, at any time, terminate or modify the Rewards Program and program rules without further obligations to members. If any part of these Loyalty Program Rules is held to be unlawful or unenforceable, that part will be deemed deleted from these Program Rules in such jurisdiction and the remaining provisions will remain in force.
These Rewards Program Terms and Conditions shall be governed by the laws of the State of Nevada without respect to its conflict of laws principles. Any claim or dispute between a member and The Walking Company that arises in whole or in part from participation in the Rewards program shall be filed and decided exclusively in the state courts in Clark County, Nevada.
IN NO EVENT WILL THE COMPANY, ITS SUBSIDIARIES AND AFFILIATES, ITS FRANCHISEES OR LICENSEES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE LOYALTY PROGRAM, THESE PROGRAM RULES, OR THE COMPANY’S OPERATION OF THE LOYALTY PROGRAM. IF YOU HAVE A DISPUTE WITH THE COMPANY REGARDING THE PROGRAM OR ARE DISSATISFIED WITH THE PROGRAM, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM AND THE COMPANY WILL HAVE NO OTHER OBLIGATION, LIABILITY OR RESPONSIBILITY TO YOU.
