FREE SHIPPING via FedEx Standard, FedEx Home Delivery, or FedEx SmartPost with any $100 order.
A standard shipping fee of $8.95 will be charged for orders under $100.
Orders typically arrive within 2 - 6 business days from shipping confirmation.
Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow anywhere and with little warning. As interruptions occur, we will work with FedEx to make sure your order arrives as soon as it can safely be delivered.
Upgrade any order to 2nd business day delivery for $5
Upgrade any order to overnight delivery for $10
*Please note: Your order must be placed by 3:00 PM Eastern Standard Time Monday through Friday to receive your order 2nd business day or overnight delivery (next business day Monday through Friday). Above rates apply to continental United States to a single mailing address. We ship Monday through Friday (excluding national holidays).
Shipping to Hawaii, Alaska, and Puerto Rico
All orders ship 2nd Day Delivery.
A surcharge of $10 will be applied to all orders.
For orders over $100 you pay only the surcharge noted above, for orders under $100 you will be charged our standard shipping fee in addition to the $10 surcharge.
Upgrade to Overnight delivery for an additional $15.
*Ordering from Hawaii, please note: Your order must be placed by 09:00 AM HST, Monday through Friday to receive your package 2nd business day or overnight (next business day Monday through Friday). Certain destinations in Hawaii cannot be guaranteed overnight delivery. Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays).
*Ordering from Alaska, please note: Your order must be placed by 11:00 AM AKST, Monday through Friday to receive your package 2nd business day or overnight (next business day Monday through Friday). Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays).
Our premium gift wrapping service is available for any online order. During check out, simply indicate the items you would like gift wrapped ($5 ea.), where you would like them delivered, and we'll do the rest. Comfort makes the ideal gift!
*Please note: Orders shipped internationally will include a shipping charge and can incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order.
For rate information, please call +1 (800) 642-9265 or email firstname.lastname@example.org
Returns Made Easy
America's favorite place to shop for Authentic Comfort footwear offers easy returns for however you like to shop: In our stores, with our catalog or on our website.
We guarantee your 100% satisfaction. If you are not happy with your purchase for any reason, we will be happy to accept a return or exchange. Choose whichever method of return is most convenient for you: by mail to TheWalkingCompany.com or to any one of our stores nationwide. Click here for Nationwide Store Locator.
You can return unworn shoes for up to 30 days from the date received. Shoes must be in the condition you received them and in the original box. Returns must be accompanied by your original sales receipt.
Credit Card purchases will be credited to the original purchase credit card account.
Cash and Check purchases over $100 - a check will be issued and mailed from our corporate office within 15 business days of returned item.
Purchases paid by check below $100 may not be returned for cash until 10 days after purchase.
For unworn merchandise returned without receipt, we will offer an exchange or store credit at the lowest selling price within the last 30 days.
We cannot accept returns of final clearance or special-order items.