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Frequently Asked Questions

Fast & Free Delivery

FREE SHIPPING via FedEx Standard, FedEx Home Delivery, or FedEx SmartPost

with any order of $100 or more.

**PLEASE NOTE - Due to severe weather some orders may experience shipping delays.**

Shipping Rates:

description Standard 3-8 Business Days 2nd Business Day Overnight
Orders under $100 $8.95 $15 $25
Orders of $100 or more FREE $10 $20

 

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Orders via standard shipping typically arrive within 3 - 8 business days from shipping confirmation.

Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow anywhere and with little warning. As interruptions occur, we will work with FedEx to make sure your order arrives as soon as it can safely be delivered.

*Please note: Orders placed by 2:00 PM Eastern Standard Time Monday through Friday for in-stock merchandise normally ship the same day. Orders placed after 2:00 PM Eastern Standard Time Monday through Friday for in-stock merchandise will ship the same day or next. Above rates apply to continental United States to a single mailing address. We ship Monday through Friday (excluding national holidays).



Shipping to Hawaii, Alaska, and Puerto Rico

All orders ship 2nd Day Delivery.

Description Standard 3-8 Business Days 2nd Business Day Overnight
Orders under $100 NA $25 $35
Orders of $100 or more NA $20 $30

*Ordering from Hawaii, please note: Orders placed by 09:00 AM HST, Monday through Friday for in-stock merchandise normally ship the same day. Certain destinations in Hawaii cannot be guaranteed overnight delivery. Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays).

*Ordering from Alaska, please note: Orders placed by 11:00 AM AKST, Monday through Friday for in-stock merchandise normally ship the same day. Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays).

giftwrap

Our premium gift wrapping service is available for any online order. During check out, simply indicate the items you would like gift wrapped ($5 ea.), where you would like them delivered, and we'll do the rest. Give the gift of comfort this holiday season!



Canada/International Shipping

*Please note: Orders shipped internationally will include a shipping charge and can incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order.

For rate information, please call +1 (800) 642-9265 or email customerservice@thewalkingcompany.com



Returns Made Easy

America's favorite place to shop for Authentic Comfort footwear offers easy returns for however you like to shop: In our stores, with our catalog or on our website.

We guarantee your 100% satisfaction. If you are not happy with your purchase for any reason, we will be happy to accept a return or exchange. Choose whichever method of return is most convenient for you: by mail to TheWalkingCompany.com or to any one of our stores nationwide. Click here for Nationwide Store Locator.

You can return unworn shoes for up to 30 days from the date received. Shoes must be in the condition you received them and in the original box. Returns must be accompanied by your original sales receipt.

Credit Card purchases will be credited to the original purchase credit card account.

Cash and Check purchases over $100 - a check will be issued and mailed from our corporate office within 15 business days of returned item.

Purchases paid by check below $100 may not be returned for cash until 10 days after purchase.

For unworn merchandise returned without receipt, we will offer an exchange or store credit at the lowest selling price within the last 30 days.

We cannot accept returns of final clearance or special-order items.



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