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FREE UPS ground delivery with any $100 order. ($8.95 for orders under $100) Typically delivers within 2 - 6 business days.
$5 for an upgrade to 2nd day delivery
$10 for an upgrade to Overnight delivery
*Please note: Your order must be placed by 3:00 PM Eastern Standard Time Monday through Friday to receive your package 2nd business day or Overnight (next business day Monday through Friday). Above rates apply to continental United States to a single mailing address. We ship Monday through Friday (excluding national holidays). We cannot deliver to P.O. boxes.
| Shipping to Hawaii, Alaska, Puerto Rico, and Canada |
A surcharge of $15 will be applied to all orders.
UPS standard delivery: For orders over $100 you pay only the surcharge noted above, for orders under $100 you will be charged our standard shipping fee in addition to the $15 surcharge.
2nd day delivery available for an additional $10
Overnight delivery available for an additional $20
*Ordering from Hawaii, please note: Your order must be placed by 10:00 AM HST, Monday through Friday to receive your package 2nd business day or Overnight (next business day Monday through Friday). Certain destinations in Hawaii cannot be guaranteed overnight delivery. Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays). We cannot deliver to P.O. boxes.
*Ordering from Alaska, please note: Your order must be placed by 11:00 AM AKST, Monday through Friday to receive your package 2nd business day or Overnight (next business day Monday through Friday). Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays). We cannot deliver to P.O. boxes.
*Ordering from Canada, please note: Orders shipped to Canada will incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order.
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Our premium gift wrapping service is available for any online order. During check out, simply indicate the items you would like gift wrapped ($5 ea.), where you would like them delivered, and we'll do the rest. Comfort makes the ideal gift! |
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For rate information, please call +1 (800) 642-9265 or email customerservice@thewalkingcompany.com
America's favorite place to shop for Authentic Comfort footwear offers easy returns for however you like to shop: In our stores, with our catalog or on our website.
We guarantee your 100% satisfaction. If you are not happy with your purchase for any reason, we will be happy to accept a return or exchange. Choose whichever method of return is most convenient for you: by mail to TheWalkingCompany.com or to any one of our stores nationwide. Click here for Nationwide Store Locator.
You can return unworn shoes for up to 30 days from the date received. Shoes must be in the condition you received them and in the original box. Returns must be accompanied by your original sales receipt.
Credit Card purchases will be credited to the original purchase credit card account.
Cash and Check purchases over $100 - a check will be issued and mailed from our corporate office within 15 business days of returned item.
Purchases paid by check below $100 may not be returned for cash until 10 days after purchase.
For unworn merchandise returned without receipt, we will offer an exchange or store credit at the lowest selling price within the last 30 days.
We cannot accept returns of final clearance or special-order items. |